1. Introduction
HALFBRAIN TECHNOLOGIES PRIVATE LIMITED ("TotalFresh", "we", "us", or "our") operates the TotalFresh mobile application (the "App"), which lets you order groceries, food, fresh vegetables, meat, and medicine for delivery from local restaurants and stores.
This Privacy Policy explains what information we collect, how we use it, and the choices you have. By creating an account or using the App, you agree to the practices described here.
2. Information we collect
We collect the following categories of information:
- Account information: name, phone number, email address, and password when you register.
- Delivery information: delivery address and, with your permission, precise or approximate device location, so we can find nearby stores/restaurants and deliver your order.
- Order information: items ordered, order history, special instructions, and order value.
- Payment information: we do not store your card, UPI, or bank details. Payments are processed by third-party gateways and wallets (such as Paytm, Amazon Pay, Simpl, and LazyPay); we only receive confirmation of payment success or failure.
- Communications: messages you send to customer support, chat messages, and call records related to order support.
- Device and usage information: device type, operating system, app version, IP address, and general usage data collected automatically to help us keep the App working correctly.
3. How we use your information
- To create and manage your account.
- To process, deliver, and track your orders.
- To communicate order updates, offers, and support responses.
- To provide customer support and resolve complaints or refunds.
- To improve the App, fix bugs, and develop new features.
- To detect, prevent, and address fraud, abuse, or security issues.
- To comply with legal obligations.
5. Data security
We take reasonable administrative and technical measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data retention
We retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.
7. Your choices and rights
- You can review and update your profile information from within the App.
- You can request deletion of your account and associated data by contacting us at thetotalfresh@gmail.com or calling +91 62629 59526.
- You can turn off location permissions in your device settings, though this may limit some App features (such as automatic address detection).
- You can opt out of promotional notifications from the App settings.
8. Children's privacy
The App is rated for ages 3+ on the Play Store for browsing purposes, but account creation and ordering are intended for users who are 18 years or older, or who use the App with the consent and supervision of a parent or guardian responsible for the order and payment.
9. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Effective date" at the top of this page. Continued use of the App after changes take effect means you accept the revised policy.
10. Contact us
If you have questions about this Privacy Policy, contact us:
- HALFBRAIN TECHNOLOGIES PRIVATE LIMITED
- 6-205 Srinivasa Mahal Side, Mangalagiri, Guntur, Andhra Pradesh 522503, India
- Email: thetotalfresh@gmail.com
- Phone: +91 62629 59526
- Website: totalfresh.co